Introduction

Most devices will connect to the NORTHPARK network using your standard username and password.

Please see our instructions on connecting most common devices to our Wireless network (laptops, cellphones, tablets, etc.). Some buildings have physical Ethernet ports that you can use as well.

Some devices lack more advanced security features, preventing them from accessing the NORTHPARK network. If your device does not have the capability to connect to NORTHPARK, IT may be able to help connect it to a special network.

How To Connect

1. Please create/update a Help Desk Ticket with a request to connect a Special Device.

2. Once approved, you will receive an email to your North Park email with instructions and a passcode.

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3. Connect to the NORTHPARK-PSK network with those credentials on up to five (5) devices.

Common Devices

Here is a list of common devices that often require special connection:

• Streaming devices: AppleTV, Roku, Firestick, Chromecast, etc.

• Smart speakers: Echo, Nest, HomePod, Sonos, etc.

• Gaming consoles: XBOX, Playstation, Switch, etc.

• Smart TVs

• Personal Printers

If your device is not listed here, IT may or may not be able to approve the device on our network. Open a ticket for questions/help!

Restricted Devices

Devices that require communication to and from other devices on the network may not function correctly. For both security and usability of other devices, much of that device-to-device network traffic is blocked. This may include printing via WIFI or using a smart phone to connect/control a smart-speaker or streaming device. For personal printers, please use a direct USB connection instead.

Devices may be approved to connect to the internet via our network, but some peer-to-peer functionality may not work. These devices work well in smaller home environments, and are not intended to function well in a larger enterprise network. We are happy to evaluate specific devices if you have questions or difficulty.

Some devices that may have restricted or prohibited access:

• Chromecast, Roku, or other streaming devices.

• Smart-Speakers (Amazon Echo, etc.)

• Devices that require another smart device for control or setup

• Wireless Printers

Playstation Settings

Some Playstation devices seem to have specific network settings that make it difficult to connect to our network.

If you are having trouble, please attempt these specific manual settings in addition to the PSK settings you were sent:

• Manual DNS:

• Primary DNS 8.8.8.8

• Secondary DNS 8.8.4.4

• MTU Settings, Manual: 1473