North Park University maintains a fleet of copiers and printers for use by Faculty, Staff, and Students.

The University partners with a managed print services provider, Regal Business Machines, for supplies and support.

Individual departments around campus help ensure that paper trays are filled, toner is installed, and that IT Support Services and Regal are contacted for escalating support needs.

Print managers for each department help coordinate with IT concerning issues and questions.

Ordering Supplies

Toner

All University printers and copiers should be using automatic toner replenishment.
When a device reaches a certain threshold of toner remaining, the managed print supplier automatically ships a new toner.
Having an extra toner on hand is a good idea. Contact IT Support Services for information.

Staples

Please contact IT Support Services about ordering staples for copiers. The Business Office is currently absorbing the cost of staples.

Paper

Paper is ordered through Physical Plant.

https://www.northpark.edu/campus-life-and-services/campus-services/physical-plant/

https://www.northpark.edu/central-stores/

Service Requests

IT Support Services can assist with basic troubleshooting like small paper jams or help replacing toner cartridges.

For escalated service requests, please reach out to IT Support Service or reach out directly to Regal Business Machines.

Please include the equipment ID, the print queue name, and other details when contacting IT Support Services or Regal support.

North Park Helpdesk Support

Please complete a helpdesk ticket or call 773-244-5540

Regal Business Machines

North Park has partnered with Regal Business Machines as our managed print services provider.

Regal support and supplies can be contacted via phone: 1-877-724-8618

IT Support Services can also help coordinate support with our vendor.

Toner Recycle

Spent toner cartridges and other supplies can be sent back to IT Support Services via campus mail at Box 31.

Student Worker Printing Access

Departments who have student workers should contact IT Support Services or the Business Office to enable them to print for their departments.

Departments should receive reports on their printer usage. After a student worker concludes work for a department, please contact IT Support Service again about disabling this access.