If you’re having trouble connecting to the NORTHPARK network, please try to remove and re-add the network. If you have an expired password (changed over a year ago) you should change that first.

If you’re still having trouble, please contact IT Support Services or stop by Caroline Hall for assistance.

Remove and Re-Add

Windows 10

1. Select the Network icon in the lower-right corner of your screen

2. Select Network settings

3. Select Manage Wi-Fi settings

4. Select the network you want to forget from the list under “Manage known networks”

5. Select Forget.

macOS

Wireless MacOSPreview

iOS

1. Go to Settings > Wi-Fi

2. Select the network you wish to forget by tapping the icon of the “i” within the circle

3. Select Forget This Network.

Android

To delete a saved Wifi network from your phone or tablet, all you need to do is go to the Wifi section of your settings menu. Find the network you want to get rid of. Long press it, then chose "Forget."

Chromebook

1. Sign in to your Chromebook.

2. At the bottom right, select the time.

3. Select Settings .

4. In the "Network" section, select Wi-Fi.

5. Select Known networks.

6. Find the network you want to forget, then select More and then Forget.

Expired Password

Your North Park password must meet the following requirements.

Minimum 14 characters

Use 3 or 4 of the following:

• Uppercase letter

• Lowercase letter

• Number

• Special character

If you know your password but want to change it, log into the My Profile page and choose Change Password:

https://myprofile.microsoft.com 

If you do not know your password, or are setting up your account for the first time, use Microsoft’s Self-Service Password Reset.

You will need to have access to your secondary authentication factors.

https://passwordreset.microsoftonline.com/

More information about Password Reset can be found on the IT Wiki:

https://northpark.atlassian.net/wiki/spaces/ITKB/pages/8489076993/Password