Tips and FAQ
- Brett Ravitz
- Megan Voypick
- Kennedy Murphy
- Lindsey Post Robinson
Tips
What to expect with print orders in-house
Same quality printer and paper as in all NPU offices
We can deliver the copies, but please expect to fold and sort them on your own.
Only available for items on regular 8.5 x 11 paper and fewer than 250 copies.
What to expect when printing with an outside printer
At least one week lead time, depending on your request—allow up to three weeks for more complicated printing jobs
Folding and sorting done by the printer
Delivered directly to your office
Higher quality paper
Invoiced directly from the printer
Do’s
Ask questions in the ticket if you’re unsure
Schedule a meeting with UMC if your project is:
Brand-new and involves multiple elements (design, marketing, communications)
Give enough detail in the ticket about your due date, official event title, etc.
Don'ts
Submit Excel files as-is for your project—instead, extract the information into a Word document
Paste photos into a Word document—instead, attach them as separate files (e.g., PNG or JPG) to the ticket
Frequently Asked Questions
Branding
I’d like to use North Park University logos.
Here are some logos you can download. Please open a Jira ticket if you need another file type or a different logo.
JPGs:
PNGs:
I’d like to order official letterhead, business cards, or envelopes.
For general letterhead and envelopes, fill out this form to request items from Physical Plant. For business cards, review these instructions.
What are North Park’s official colors and fonts? Can you send me the fonts?
Our fonts are Tiempos Text and Inter. You must purchase a license for Tiempos Text. Please contact umc@northpark.edu if you are interested in purchasing a license.
Primary colors
Dark blue
Yellow/Gold
Secondary color
Medium Blue
Communications
What is copy?
In marketing, copy refers to written communication that aims to result in a specific response from its audience. We refer to this as a “call to action.” Before you share with or request copy from UMC, determine the “who” and the “why” for the communication.
I’d like UMC to send an email for me.
Please include your information in one of the following forms, depending on the audience. If your email doesn’t fit into either of those categories, please open a Jira ticket with the content of your email, the audience, and when you’d like UMC to send it.
"This Week at North Park": Submissions are due by 11:59 p.m. on Wednesday for the send on the following Monday (sent weekly but only during the academic year and does not include winter break).
"Faculty and Staff Bulletin": Submissions are due by 11:59 p.m. on Sunday for the send on the following Wednesday (sent biweekly throughout the entire year).
I’d like to include information in “This Week at North Park” or the “Faculty and Staff Bulletin.”
Submit your content for "This Week at North Park" here if it is relevant for students. Submissions are due by 11:59 p.m. on Wednesday for the send on the following Monday (sent weekly but only during the academic year and does not include winter break).
Submit your content for the "Faculty and Staff Bulletin" here if it is relevant for faculty and/or staff. Submissions are due by 11:59 p.m. on Sunday for the send on the following Wednesday (sent biweekly throughout the entire year).
Media
I have a great North Park story that I’d like to share.
Wonderful! Please open a Jira ticket and include any relevant information.
What do I do if a journalist contacts me?
Please email Communications Director Kennedy Murphy with the information the journalist sent. Kennedy will share any talking points or recommendations as needed. She will then determine if the media coverage is something UMC may be interested in sharing on North Park’s website and/or social media. If yes, she will stay in touch to receive a link to the media coverage once complete.
Photo
How do I submit an image?
If you’d like to submit your own headshot for the website, you can either email it to umc@northpark.edu or submit it via a Jira ticket (file size limit of 10 MB).
I’d like to request a photographer for my event.
Please fill out this form and allow at least two weeks of lead time for a photographer to be scheduled.
I need an updated headshot for the NPU website.
Open a Jira ticket and let us know you need a photo taken. We. hold headshot sessions two or three times per year and will reach out when we have a date scheduled with sign-up information.
I’d like to use North Park photos.
Contact umc@northpark.edu to get added to WebDam, our photo storage system.
Social Media
What if I want social media to promote an event?
The best way to request social media coverage of your event is to reach out to UMC at umc@northpark.edu or to submit a Jira ticket.
What do I need to do in order to create an account for my department or club?
Find information on what to do before, during, and after creating an account for a university-affiliated club or department here.
Where do I report an inappropriate social media post regarding North Park?
To bring something to the university’s attention, please take a screenshot of the post and send it to the Office of the Provost to bring it to the attention of the university dean of students. If the post mentions North Park, the digital content specialist will see it.
Web
January–May 2025, UMC is transitioning the current website to a new, redesigned site. This will impact some of the following information. Please continue to submit Jira tickets should you need edits or have questions.
I need to update my web page.
Open a Jira ticket and include the URL of the page, along with the specific updates needed.
I’d like to create a new web page.
Open a Jira ticket and include the following:
Where you would like the new page to be located
Why the new page is needed
All relevant content, including copy, images, videos, etc.
Note that unless the content is required for accreditation, policies, etc., UMC may deny the request for a new page. If you need assistance with copywriting, please be aware that this will extend the timeline for page creation.
I’d like to be able to edit my own web page.
Open a Jira ticket and list all the pages you will manage. Mention if you are taking over responsibilities from someone else. The digital content manager will be in touch to provide WordPress contributor training materials and allow access.
Please note that the digital content manager vets all edits before they are live on the website.
How do I submit and update my faculty/staff profile?
Please submit a Jira ticket with a brief biography and educational background information; educational background is primarily a faculty profile feature, but we can include it for staff if requested. UMC will edit the biography to fit our editorial guidelines and upload it to your profile on northpark.edu.
UMC cannot edit names or position titles on the directory. Please contact Human Resources if you have any such changes.