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Shared Mailboxes

Shared Mailboxes


What are Shared Mailboxes

Many departments with an email address are now using "Office 365 Shared Mailboxes."

Here are the Microsoft instructions for accessing a Shared Mailbox, and how to send email from it: https://support.office.com/en-us/article/open-and-use-a-shared-mailbox-in-outlook-2016-and-outlook-2013-d94a8e9e-21f1-4240-808b-de9c9c088afd

  • If you are using the Outlook application installed on your desktop (Apple or Windows), completely close Outlook and then re-open it. The shared mailbox should appear below your inbox.

  • If you are using the Outlook web app on O365, follow the instructions below.

Permissions

Supervisors should be diligent in requesting access, as well as removing expired access.

To request access to a Department's Shared Mailbox, please have your supervisor open a ticket with IT on your behalf.

Accessing Shared Mailboxes

Browser/Web Access

Once access has been granted by a supervisor, students should access the inbox via their O365 account.

  1. Sign in to your North Park email in a browser: https://outlook.com/northpark.edu

  2. Click on your picture in the top-right hand corner

  3. Select Open another mailbox

  4. Type in the name of the mailbox you wish to enter and select Open.