Help Desk

1. Log into jira.northpark.edu with your North Park username and password.

2. You will see a " + Create Issue" button near the top right-hand side of every page while logged into Jira. Click on this to create an issue.

3. When creating an issue you'll have several important fields to fill out. These are important in determining which department will handle your issue.Choose the "Create" option at the bottom of the page.  You should see a confirmation window.

   1. Project Type: This determines which department will handle your request (eg. Information Technology, UMC, ODL, Security, etc.)
   2. Issue Type: This contains sub-categories for each department
   3. Reporter: This field will autofill with your name. If you're creating a ticket for another person, you may include their name here.
   4. Summary: Please provide a title for your request or issue.
   5. Description: Please provide a more detailed description of your issue or request.
   6. Other Reporters: Use this field if you'd like a specific person to be aware of the issue. Add a person's name to this category and they will receive email updates along with the reporter and assignee.

The main Jira page is called a Dashboard and it is customizable. You can also have multiple dashboards.

On the default Dashboard you should be able to view your open tickets. Depending on the permissions of your position in the University you may have elevated permission to view and modify tickets for other users in other Projects.