Multi-Factor Authentication, or MFA, is a security feature that provides added protection for your University account. It requires a secondary authentication method (factor) in addition to your password. MFA is required for Employee and Student accounts.
If you are unable to access your account, and you no longer have access to your authentication methods, please contact IT Support Services for account verification.
When is MFA Required
MFA is required for logins on NEW browsers, computers, and/or sites. On trusted computers, you can choose to remember this authentication for 60 days.
MFA is like a set of keys for your account, so you should expect to have those keys when logging in to sites/services.
MFA is required on most University sites using O365 Single Sign-On (SSO).
International and Offline Authentication
If you are traveling abroad or somewhere without mobile phone service, but still need to log into your North Park account, the Microsoft Authenticator App will allow you to authenticate via a code.
Unable to Login - MultiFactor Password ProtectedTransport Issue
This issue is likely because of a setting in the Microsoft Authenticator app. The Authenticator is attempting to use passwordless login on an application that doesn’t support that feature. This includes Self Service. Make these adjustments within the Microsoft Authenticator app to continue.
Open Authenticator app
Open your northpark.edu account in the Authenticator app
Choose “Disable phone sign-in” to turn off passwordless authentication.
Clear cache on web browser
Try accessing the application (Self Service, etc.) from a normal browser window.
Your University credentials are used for most online sites and services. Use a smart, strong, and unique password and never share it with anyone.