Multi-Factor Authentication, or MFA, is a security feature that provides added protection for your University account. It requires a secondary authentication method (factor) in addition to your password.

MFA is required for all University Accounts.

MFA uses some of the same Authentication Methods as Password Recovery (Password)

Users should be prompted to set up MFA when logging in to any North Park site that uses Microsoft 365 for authentication.

Here is a link to North Park’s Outlook Email: https://outlook.com/northpark.edu

When MFA is required to login, you will be prompted to verify that login using one of two methods.

Once you set up the Authenticator App, DO NOT delete the app from your device.

Authentication Methods, also know as recovery methods or secondary authentication factors, include:

1. Authentication App

   1. IT recommends the Microsoft Authenticator App

   2. Approve/Deny a Push Notification - DO NOT approve notifications for logins you do not recognize.

   3. Enter a six-digit code provided in the app.

2. Personal Phone

   1. Text or Voice

   2. Enter a six-digit code provided via a text.

A personal email is also an authentication method, but it is not used for MFA. These methods require the use of a personal phone for authentication. If you do not have access to a mobile phone for this purpose, please contact IT Support Services for alternate authentication methods.

View and Update your Authentication Methods Here:

• https://myprofile.microsoft.com/

• Always keep authentication methods up to date to avoid being locked out of your account.

Under "Security info" select "Update Info"

1. Choose to "change" or "delete" existing authentication methods.

2. Choose to "+ Add sign-in method".

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3. Change your default authentication method.

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When MFA is required to login, you will be prompted to verify that login using one your authentication methods.

• MFA is required on most University sites using O365 Single Sign-On (SSO).

• MFA is required for logins on new browsers, computers, and sites.

• On trusted devices, you can choose to remember this authentication for 60 days.

• MFA is like a set of keys for your account, so you should expect to have those keys when logging in to sites/services.

If you are traveling abroad or somewhere without mobile phone service, but still need to log into your North Park account, the Microsoft Authenticator App will allow you to authenticate via a code.

Push notifications from the Microsoft Authenticator app provide more information to allow you to decide whether to approve or deny an authentication request. You will also be required to enter a 2-digit number that will appear in the system or application into which you are signing in. This will help to prevent an account compromise due to push notification fatigue, when an attacker who knows your password keeps trying to sign in hoping that you will eventually approve the Authenticator app notifications.

Sample Microsoft Authenticator Push Notification

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You may experience an issue where MFA is attempting to use “passwordless” login on an application that doesn’t support that feature. This is a setting in the Microsoft Authenticator app. Make these adjustments within the Microsoft Authenticator app to continue.

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• Open the Microsoft Authenticator app

• Open your northpark.edu account in the Microsoft Authenticator app

• Click on the settings icon in the top right

• Choose “Disable phone sign-in” to turn off passwordless authentication.

• Clear cache on web browser

• Try accessing the application (Self Service, etc.) from a normal browser window.

Please contact IT Support Services for additional support if needed.

The following are instructions to set up the Microsoft Authenticator app by only using a mobile device (phone or tablet).

1. Download the Microsoft Authenticator app to your mobile device.

2. When you attempt to log in to your northpark.edu account using your email address and password, you will see a “More information required” screen.

   1. Select “Next”

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3. On the “Start by getting this app” screen, select “Next”

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4. Select “Pair your account to the app by clicking this link”

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5. Select “Open”

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6. Unlock the Authenticator app using Face ID, Touch ID, or a password.

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7. Return to the browser/app. You will receive a 2-digit code.

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8. Enter that two-digit code in the Authenticator app.

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9. The browser/app will show a “Notification approved” message to show success. Select “Next”

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10. The Microsoft Authenticator should now be set up on your device.

Password

Your University credentials are used for most online sites and services. Use a smart, strong, and unique password and never share it with anyone.

Password

IT Support Services

Contact

Helpdesk: http://helpdesk.northpark.edu/
Email: IT@northpark.edu
Phone: 773-244-5540
Website: http://www.northpark.edu/it

Office Hours

Support Services Staff

Monday - Friday 8:00 AM - 4:30 PM

IT Student Tech Support

IT Student Tech Support is available for extended support and equipment drop-off/pick-up.

Monday - Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM

Location
Caroline Hall
IT Support Services: Lower Level, Please arrive at the rear (east) door.
IT Administration: 2nd Floor