Password
Your University credentials are used for most online sites and services. Use a smart, strong, and unique password at least 14 characters long and never share it with anyone.
North Park University Password Reset Landing Page:Â https://www.northpark.edu/password
SSPR - Self Service Password Reset
Password Recovery and Initial Setup
Use this if you do not know your current password, or are setting up your account for the first time.
If this is your first time logging into your North Park accounts, you should receive account information from Admissions (for Students) or Human Resources (for Employees).
You will need to know your North Park email address (username@northpark.edu) and have secondary authentication methods setup.
https://passwordreset.microsoftonline.com
Enter your User ID, which is your username@northpark.edu
Enter the Capcha, and click "Next"
Select a verification method from the options listed (email, text, call, Authenticator app)
Enter the verification code sent to your recovery method
Enter your new password of at least 14 characters and confirm it, then click Finish
If you no longer have access to your secondary authentication method(s), please contact IT Support Services for account verification.
Password Reset
Use this if you know your password, but want to change it.
Employees should only change their password while on campus, otherwise you risk your University laptop credentials getting out of sync with your current password. Ask IT Support Services for details.
https://myprofile.microsoft.com/
Log in using your University credentials
Choose "Change Password"
Enter your old (current) password
Create a new password that is at least 14 characters long
Confirm the new password
Choose "submit"
Authentication Methods
These are the methods you use to sign into your account or reset your password. They are also used for Multi-Factor Authentication, or MFA.
Authentication Methods, also know as recovery methods or secondary authentication factors, include:
Authentication App (IT recommends the Microsoft Authenticator App)
Personal Email
Personal Phone (text or voice)
Add/Update Authentication Methods
You should keep your authentication methods up to date so you're not locked out of your account. Update them here:
https://myprofile.microsoft.com/
Log in using your University credentials
Choose "Security info" or "Update Info"
If you have existing methods you can choose to "change" or "delete" here
Choose the "+" to "Add Method"
Microsoft recommends the Microsoft Authenticator App, but IT also recommends adding a personal email AND phone number for recovery.
If you are unable to access your account, and you no longer have access to your authentication methods, please contact IT Support Services for account verification.
Account Verification
Your Authentication Methods are used to verify and gain access to your account. If you are unable to access or recover your account in this way, IT Support Services will ask to verify your personal information to ensure account security. IT Staff may ask for photo ID or other information in order to assist you.
Multi-Factor Authentication
Mulit-Factor Authentication, or MFA, is additional security available for North Park accounts. More information can be found here:
IT Support Services
Contact
Helpdesk:Â https://jira.northpark.edu/
Email: IT@northpark.edu
Phone: 773-244-5540
Website:Â http://www.northpark.edu/it
Office Hours
Office
Monday - Friday 8:00 AM - 4:30 PM
IT Tech Support, AV Classrooms and Troubleshooting
Monday - Friday 7:00 AM to 9:00 PM, Saturday 9:00 AM - 1:00 PM
Location
Caroline Hall
IT Support Services: Lower Level
IT Administration: 2nd Floor